refund + returns policy

Did you receive a faulty item? Tell me here!

I'm sorry you've had that experience. In the unlikely event you've received a faulty item, let me know and I'll take you through my no-hassle refund process.

Refund Policy

• You have 7 days from when you've received an item to raise a return request. After this time, it's unlikely that I can offer you a refund or exchange.
• To be eligible for a return, your item must be unused and in the same condition that you received it.
• Gift cards are not returnable.
• Sale items are not eligible for refunds.
• If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift card will be emailed to you.

If you'd like to return an item, please let me know

Refunds
Once your return is received and inspected, I will send you an email to notify you that we have received your returned item. I will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5-7 business days

If you haven’t received a refund yet, contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact me here.